Canterbury Catering Hire limited
Hire Terms and Conditions

By accepting your hire order, you agree you have read, accept and understood all of these terms and conditions of hire below.

1. HIRED EQUIPMENT remains the property of Canterbury Catering Hire Limited, the hirer is responsible for all hired equipment and containers throughout the hire period.

1A. INSURANCE. The hirer is fully responsible for the equipment and for insuring the equipment if necessary, from the time of acceptance to returning to our premises.
No insurance is provided by Canterbury Catering Hire Limited 

1B. DISCLAMER” Canterbury Catering Hire Limited will NOT accept any liability for any personal accidents, injury, damage or loss however arising,
by the use or misuse of the equipment whilst in the hirers care.
It is the hirer’s responsibility to insure against accidents, loss and damage, including fire or theft.

2. HIRE DURATION. The hire period will be agreed, and detailed on your hire invoice.

3. SIGNING The hirer warrants that the person signing for the hire delivery is duly authorised to do so on behalf of the hirer
and the person signing the delivery note warrants that he or she is authorised to sign on behalf of the hirer.

3A. It is admitted that the person signing for the delivery of the hire order had the opportunity to inspect the hired equipment,
and confirm the equipment is received in good condition, any queries on hire items must be notified immediately to Canterbury Catering Hire Limited.

4. PACKING AWAY. All hired items must be packed into the containers provided prior to the agreed collection date. 
4A. NO REFUNDS will be given for unused hired equipment.

5. MISSING HIRE ITEMS. Canterbury Catering hire Limited will allow 24 hours for missing items to be returned back to us before full replacement charges apply. 
5A. CHARGES. A charge of £3.00 per mile will be incurred if we are asked or need to collect any missing items from a previously booked order.
6. BREAKAGES AND LOSSES. All breakages and losses of equipment must be paid for at the current retail cost.
We will not accept replacement/alternative items.

7. WOODEN TABLES AND CHAIRS must be kept DRY at all times. Please ensure wooden furniture is NOT left out in the rain or in damp conditions.

8. WATER DAMAGED FURNITURE. Tables, chairs all any other furniture items damaged by water or rain will be charged for at the full current replacement cost.

9. GLASSES. All used glassware to be returned back in our boxes in an upright position. Broken or cracked glasses will be charged for at full replacement cost.

10. ELECTRICAL EQUIPMENT & GAS COOKERS must be kept dry at all times during the hire period.
Any electrical equipment damaged by water will be charged for at full replacement cost.

11. GAZEBOS. The use of barbecues or any cooking equipment under gazebos is NOT permitted.
Gazebos must NOT be moved once pitched. NO HEATERS are to be attached to the gazebo frame. 
12. Canterbury Catering Hire Limited cannot except liability for damage to any underground water pipes or electrical wires whilst erecting gazebos.

13. DELIVERIES AND COLLECTIONS are quoted from a hard standing adjacent to a main door, ground level entrance, unless pre-arranged.
Canterbury Catering Hire Limited, has the right to refuse any delivery, if we feel delivery into a venue is unsuitable for vehicle access or personal access.
No refunds will be given if we are unable to complete the delivery, due to unsuitable vehicle or personal access.

13A. DELIVERY AND COLLECTION CHARGE. An additional charge will be imposed in respect of upper floor deliveries
Should the driver be delayed while attempting to affect a delivery or collection will incure an extra charge of £30.00 per person, per hour.

14. DELIVERY DATE AND TIMES. Canterbury Catering Hire Limited will make every endeavour to effect delivery and collection on the dates agreed on your hire order.
We are unable to give exact times, an estimated delivery time frame will be given on the day of your arranged delivery.
Canterbury Catering Hire Limited will take no responsibility, and no refunds will be given if requested times or dates are not met due to unforeseen circumstances out of our control.
You must ensure someone is available all day to except the arranged hire order.
The full hire cost will be charged and no refunds will be given if we are unable to complete delivery due to no person/persons being at the agreed address.

15. DELIVERY REFUSALS. Canterbury Catering Hire Limited, has the right to refuse any delivery
if we feel delivery into a venue is unsuitable for vehicle access or personal access.
No refunds will be given if we are unable to complete the delivery, due to unsuitable vehicle or personal access.

16. GAS COOKERS, ELECTRIC HOT CUPBOARDS & ELECTRIC OVENS.
Canterbury Catering Hire Limited will refuse delivery of gas cookers, hot cupboards and electric ovens if they are above or below ground level.

17. GAS APLIANCES should NEVER be used below ground level, and only used in a well ventilated area.
Gas regulators must be disconnected by Canterbury Catering Hire Limited staff only.

18. MOVED HIRE ITEMS A charge of £3.00 per mile will be made if any hired items have been taken to any address other than the place of the original delivery, unless prearranged and agreed by Canterbury Catering Hire Limited. We will not wait on-site for items to be brought back to the original delivery address.

19. REMOVAL OF HIRED EQUIPMENT will be effected as soon as possible, but all equipment cannot be collected immediately after use from all sites. Canterbury Catering Hire Limited is under no liability whatsoever for any injuries or damage to persons or property or loss of profit claimed by the hirer in respect of any interruptions, delays, inaccuracies, errors omissions or any failures to deliver or from the use of any equipment under hire.

20. LIABILITY ” Canterbury Catering Hire Limited will NOT accept any liability for any personal accidents or injury, damage or loss however arising by the use or misuse of the equipment whilst in the hirers care.
It is the hirer’s responsibility to insure against accidents, loss and damage, including fire or theft.

21. COMPLAINT. If the hirer has any cause for complaint concerning the condition, suitability or performance of equipment hired, Canterbury Catering Hire Limited should be notified immediately. No consideration for redress will be given to a grievance once the equipment has been used.
21A. FAULTS. Canterbury Catering Hire Limited should be notified of any equipment fault.
No attempt should be made to continue use, or repair any hired equipment unless express permission is granted by Canterbury Catering Hire Limited.

22.. PAYMENTS. The total hire balance must be completed in full on the date provided on your invoice.
22A. PAYMENT FAILURE. Failure to complete payment in full by the invoice due date will result in the order being cancelled with no refunds or compensation.
22B. PAYMENT FAILURE. If payment has not been received by the arranged delivery date, we may be unable to rearrange another delivery date resulting in your order being cancelled with no refunds. The hirer will be held responsible for non payment and charged the full amount for the hire items listed on their invoice.

23. CANCELLATION CHARGES. An administration charge of £50.00 will be taken from ALL PAID DEPOSITS, including refundable damage/ loss deposits,
for any cancelled orders, prior to any of the dates below.
23A. CANCELLATION OF HIRE ORDERS 60 DAYS OF THE HIRE DELIVERY DATE WILL INCUR A CHARGE AS DETAILED BELOW.
23B. CANCELLATION of hire orders within 60 days of the hire event date, a charge of 30% of the total hire order will be made.
23C. CANCELLATION of hire orders within 30 days of the hire event date, a charge of  50% of the total hire order will be made.
23D. CANCELLATION of hire orders within 20 days of the hire event date, a charge of 100% of the hire order will be made.
 
24. CHARGES. A charge of £3.00 per mile will be incurred if we are asked or need to collect any missing items from a previously booked order.
24A. MISSING HIRE ITEMS. Canterbury Catering hire Limited will allow 24 hours for missing items to be returned back to us
24B. MISSING LINENS. Canterbury Catering Hire Limited are unable to wait for any table linens to be collected or returned back to us
if they are not onsite ready upon collection on the due in date.
Please ensure linens are counted correctly and ready to be collected or returned on the collection/return date agreed.

25. TABLECLOTH CHARGES. Any linens returned with rips, pin holes, candle wax, crayon, biro, pen, marker pen, burn holes, chewing gum, mould or unremovable stains will be charged for at full replacement cost. Table linens must be kept in dry conditions at all times whilst on hire.

26. REMOVAL OF HIRE ITEMS. previously booked may be subject to a minimum order charge.
Canterbury Catering Hire Limited have the right to refuse delivery if the order value falls below the minimum order requirements.
The full hire charge will be made for items removed within 20 days of the event date.

27. SELF COLLECTION AND RETURNS. All hire items collected from our office address must be returned by 12pm on the due in date.
A charge of 20% per day will be made for late returns of any hired equipment.

28. REFUNDABLE DEPOSIT. Canterbury Catering Hire Limited will require a separate refundable deposit to confirm and reserve any hire orders.
This deposit will be returned back to the hirer minus any breakage/loss expenses.
28A. Canterbury Catering Hire Limited will not reserve any hire items quoted until the refundable deposit has been received.

29. LINEN HIRE. We require at least 20 days notice from your event date to remove any linen items.
29a. Linen items removed within 20 days will be charged for at the full hire costing.
29b. We are unable to add additional linens within 14 days of your event date. 

By accepting your hire order, you agree you have read, accept and understood all of these terms and conditions of hire above.